Service Manager
We are working with a well-established engineering company who are in growth mode and are looking for a proven leader to join them as part of the leadership team.
Are you an experienced Service Manager looking for your next challenge and are ready to drive change, make you mark, and enhance overall customer experience?
The Opportunity
With a mix of direct and indirect reports (15 staff) you will be steering the ship in terms of managing the daily operations of the service and engineering departments of this well-established Christchurch owned and operated family business.
About the Role
Leading, guiding and coaching your team to work efficiently while maintaining maximum productivity while adhering to quality and health & safety requirements is at the heart of what you will be the driving force behind
Key Responsibilities (a snapshot!)
Daily Basis
Manage and oversee daily operations of the service and engineering departments to comply with the 'Service Department Workflow'.
- Ensure efficient workflow and productivity within the service department
- Provide leadership and guidance to service technicians and service support staff
- Collaborate with other departments to enhance overall company efficiency and performance
- Efficiently deal with customer complaints or objections
- Ensure job board is updated daily
- Review completed job cards and authorise invoicing
- Oversee job pricing process
- Determine job priority
- Job follow-up calls
- Customer management in terms of issue resolution
- CRM champion!
- Run the weekly toolbox meeting
- WIP reporting
- Quality Control
- Monitor workshop consumables status
- One on Ones with direct reports
- Monitor monthly revenue and gross margin of service department
- Represent Service & Engineering departments in monthly HOD meetings
- Conduct annual reviews of service department staff
- Contribute to developing company annual budget
It is a given that you will have run a workshop and service team in a trades environment - this might be in engineering, hydraulics, heavy machinery.
It is likely that you will be at least 10-15 years into your career, post-trade qualification, and are on an upwards trajectory in terms of your career - you want to be leading a team to be the best that they can be.
You need to have an ordered way about how you approach your responsibilities but not at the expense of being able to pivot and reprioritise when the curve balls are thrown.
You are the true definition of a people leader - you get the best out of people, you know how to coach and mentor, and you create opportunities in terms of professional growth.
You are an expert at accepting nothing less than great customer service.
You set the pace and work with urgency.
What's on Offer?
This is an 8-5 role, that comes with all the tools you need including a brand-new Ford Ranger. They are a fun crew committed to working hard and delivering the best results possible, but not at the expense of Friday beers!
Where to from here?
Sounds like you - hit the APPLY button now. If you want to have a chat first, no problem, call Rob Malpass on 021 225 3899 for a confidential chat.
To be considered for this role you need to have either New Zealand citizenship or residency.
For a confidential discussion please contact Rob Malpass, EQ Consultants, on 021 225 3899.