Operations Manager
Are you an experienced Operations Manager looking for your next challenge? Do you thrive in a fast-paced environment in what is a constantly changing landscape of priorities and jobs on? Are you customer service driven and do you lead from the front? Are you wanting to make an impact? If this is starting to sound like you, you know what to do, read on......
The Opportunity
Our client has truly made their mark in their near 10 years of operation - they punch above their weight in terms of the quality of their customer base, along with the complexity, variety and size of jobs they are working on any given day.
Providing comprehensive support across a wide range of industries and machinery, they work to keep their customer's large scale roading and infrastructure projects humming!
The company is now at a stage where the MD needs to step away from some of the day-to-day operational tasks and hand over responsibility to a seasoned manager of process, customer service and team leadership. And much more!
About the Role
You will be managing the day-to-day operations of a small (but growing) workshop team. Allocating workload, coordinating resources, customer liaison, delivering projects on time and within budget, and never at the expense of quality will keep you on your toes and never bored.
This is a fast paced and diverse environment in terms of supporting a range of industries, machinery types and large-scale projects.
Key Responsibilities
- Team management: you are going to both lead and manage - foster a collaborative and supportive work environment
- Workload Allocation: allocate tasks and resources to ensure optimal workflow, timely project delivery, and the highest standard of work
- Operational coordination: serve as the main point of contact both internally with the team and externally with commercial partners - an open communication style and the ability to resolve issues is critical
- Project oversight: from small projects through to large scale work, drive timeliness requirements and deliver within budget
- Quality Assurance - lead the charge in relation to setting a high benchmark for delivering quality outcomes while working within compliance and health & safety frameworks
- Process Optimisation - identify and implement improvements in workflow, operational processes and resource management to increase overall efficiency
- Budget management: monitor operational costs and work closely with Finance to manage budgets effectively
- Parts: responsible for stock management and ordering
- New jobs: scoping and quoting jobs within company guidelines around delivery timelines and profitability
- Reporting & Analysis: regularly prepare and present reporting on operational performance, with a focus on productivity, project completion status and cost-effectiveness
If you haven't run for the hills and are still reading, read on as to who is potentially going to be a great fit for this opportunity:
- Proven operations management experience (ideally in a workshop, manufacturing or heavy machinery environment) is critical
- Positive leadership traits
- Clear communicator - you can read the room and respond accordingly
- Problem solver and trouble shooter extraordinaire
- Financially savvy (think budgets and cost management)
- A thick skin, a good sense of humour, and strength of character - and you need to be a self-starter too!
- Systems savvy
- If you happen to have a tertiary qualification in operations management, or in mechanical or engineering fields, this may be advantageous
A competitive salary along with medical insurance and discounted fuel are on offer. This organisation has a family feel to it - the team work closely together, have a few social events throughout the year, and enjoy a good laugh. A hands-on approach to the onboarding and induction process has been well thought through and will assist in getting you up to speed quickly.
To discuss the role in confidence, please contact Rob Malpass on 021 225 3899 or APPLY today. Applications will be processed as they are received, so early interest is encouraged - the role is vacant and ready for someone to get stuck in.
To be considered for this role you must have either New Zealand citizenship or residency.
For a confidential discussion please contact Rob Malpass, EQ Consultants, on 021 225 3899.